FAQ's

How to contact?

Email at info@bountybodega.com and we will try to respond within 48 working hours.

Are all the items authentic?

Yes, everything we sell is authentic. 

How long does shipping take?

Orders are dispatched every business day (Mon-Fri), if ordered before 12pm (UK TIME) your order will be shipped same day. For UK orders will arrive between 2-4 working days from ordering. European orders will arrive between 5-10 days from ordering and International orders will arrive somewhere between 7-14 days from ordering.

Do the shoes come with original box?

Some do, some don't. To see if the pair has the original box the last photo (showing the soles) will be taken in a box if the OG box is included. If not we will try send in a replacement box.

Do you ship to ...?

Yes, we ship everywhere possible.

Are there customs fees for international orders?

It differs from country to country, the items are sent as low value and gifts.

What do the conditions mean?

Immaculate/Like New/VNDS = No signs of wear, can pass as new (10/10)

Excellent Condition = No flaws, excellent condition for the age of the item (8-9/10)

Great Condition = Possible minor flaws, worn but plenty of life left (6-8/10)

Good Condition = Minor Flaws such as faint marks/damage to hems (5-6/10)

Fair Condition = Flaws as shown (Less than 5/10) 

Can I make you an offer on an item?

On our website this isn't possible, over on our depop @bountybodega we consider offers on items that have been listed for a long time.

Is it possible to return if the item doesn't fit?

Unfortunately, we do not offer returns due to sizing, we include measurements to ensure this doesn't happen. If our measurements are wrong you can dispute this via our contact button.

My item has been returned back to sender.

Please send us an email info@bountybodega.com including your order number so we can resolve this.

When are you open to contact?

We are available to respond via email Monday to Friday, emails are unlikely to be replied to over the weekend.

If I purchase as a business can I claim any VAT?

Yes, all items include 20% VAT, we can make invoices to UK businesses.